Comments on: Fixing common iTunes + iDevice restore issues

By: itsalltech

itsalltech — Sun, 01 Jan 2012 19:56:47 +0000

@joekiing Try resolving the error using the steps in error 1604 in this article. Is there any chance you can get back on the Mac and try to DFU mode restore?

By: joekiing

joekiing — Sun, 01 Jan 2012 19:20:25 +0000

@itsalltech

When the problem occured 1st, I tried jail breaking the iTouch ONLY to see if I could get out of the passcode problem easy & when nuthin’ occured I figure I restore it & ever since I been trying to do so. I did those steps from the link & I’m not seeing 3194 nomore but I’m still having 2009 EC.

By: itsalltech

itsalltech — Sun, 01 Jan 2012 18:06:20 +0000

@joekiing Is the device jailbroken by any chance? Try steps here: http://osxdaily.com/2010/12/06/error-3194-fix-for-itunes/

And remember, we’re going to keep the device in DFU mode all the time (don’t try a normal restore, one without DFU mode, because it definitely won’t work)

By: joekiing

joekiing — Sun, 01 Jan 2012 17:11:58 +0000

@itsalltech@joekiing

Ok, I re-did your steps. I disabled the firewall & I used on each restore the 3 usb ports located on my laptop. I used also 2 cables & I now am still getting 2009 error code & in DFU mode error code 3194 – weird cause I read the description of it & it just doesn’t make sense.

Also when the itouch is on the white screen & times out – it stays white & iTunes resets & indicates the iTouch is in recovery mode before I had to unplug or hold the home & power button to get it recognized by itunes

By: itsalltech

itsalltech — Sat, 31 Dec 2011 20:58:44 +0000

@joekiing Alright. Now we’re seeing a 2009 error code. Follow the exact steps that I mentioned above, but try a different USB port on the computer. Restart the computer before you restore as well.

Is it possible to try with a different USB cable? Is it possible for you to disable Windows Firewall while the restore is going?

By: joekiing

joekiing — Sat, 31 Dec 2011 20:22:06 +0000

@itsalltech

1. I unistall itunes, deleted any & all folders related to itunes – I even went as far removing itunes from the registry

2. I restarted computer, downloaded itunes ver 10.5.2.11

3. I plugged in the itouch, heard the beep & ‘iTunes has detected a iPod in recovery mode. U must restore in order to continue’ clicked ok

4. Hit restore button, get ‘Are you sure you want to restore….’ click restore & update

5. I get the iOS 4.2 software update & description. click next

6. I get the itouch agreement. click agree

7. On the itunes screen I see Downloading 1 item [ipod software update]

8. extracting software

9.verifying ipod with apple/prepping it for restore

10. iTouch screen goes white/apple logo appears

11. Little box under apple starts filling up & just when it looks like is gonna finish BAM ! error code on 1st & 2nd try 2009

12. Try the DFU mode, white screen, beep error code 2009

By: itsalltech

itsalltech — Sat, 31 Dec 2011 17:52:22 +0000

@joekiing That log is basically still saying that whatever software update is trying to be applied to the iPod touch is incompatible.

Let me know how the restore goes.

By: joekiing

joekiing — Sat, 31 Dec 2011 15:10:08 +0000

@itsalltech

In that folder I couldn’t find any folder that read iPhone Software Updates but I did find iPod Software Updates – did u meant to write that ? Also I found iPod Updater Log folder & I copied part of the last log which is

==== end of device restore output ==== 2011-12-31 09:52:45.531 [2240:dbc]: AMRAuthInstallDeletePersonalizedBundle 2011-12-31 09:52:45.625 [2240:dbc]: : Restore failed (result = 6) 2011-12-31 09:52:45.765 [2240:6d4]: iTunes: Restore error 6 2011-12-31 09:52:48.218 [2240:778]: WinAMRestore::OnInterfaceArrival: ?USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}000#47d985dc 2011-12-31 09:52:48.218 [2240:778]: WinAMRestore::AddAppleDeviceToDeviceList: ?USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}000#47d985dc 2011-12-31 09:52:48.468 [2240:778]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed 2011-12-31 09:52:48.500 [2240:778]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again 2011-12-31 09:52:48.500 [2240:778]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: ?USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}000#47d985dc, inst: 0x3fe6250 2011-12-31 09:52:48.500 [2240:778]: WinAMRestore::ProcessDevNodesChanges: device: 0x03fe6250, notify: 1, connected: 0 2011-12-31 09:52:48.500 [2240:778]: WinAMRestore::ProcessDevNodesChanges: device: 0x08421c08, notify: 2, connected: 0 2011-12-31 09:52:48.500 [2240:778]: AppleDevice::NotifyConnect: Device type: 1, Interfaces total: 1, arrived: 1 2011-12-31 09:52:48.500 [2240:778]: AppleDevice::NotifyConnect: DFU ?USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}000#47d985dc, inst: 0x3fe6250 2011-12-31 09:52:48.531 [2240:6d4]: AppleDevice::GetDeviceID: failed for iBoot 2011-12-31 09:52:48.531 [2240:6d4]: device software does not support nonce generation 2011-12-31 09:52:48.531 [2240:6d4]: AppleDevice::GetDeviceID: failed for iBoot 2011-12-31 09:52:48.531 [2240:6d4]: device software does not support nonce generation 2011-12-31 09:52:48.531 [2240:6d4]: iTunes: SCEP 4

I’m not sure if this can shed any light with what problem I’m having but I’m gonna follow those 5 steps & try once more with restoring the itouch

By: itsalltech

itsalltech — Sat, 31 Dec 2011 05:56:00 +0000

@joekiing I’m going to ask you to follow the following steps exactly (let me know where the process hangs):

Step 1: Uninstall iTunes from the Windows PC

Step 2: Reinstall iTunes using the download from Apple.com

Step 3: Plug your device in (how does iTunes recognize it? Does it recognize it normally?)

Step 4: Place the device into DFU mode (make sure the screen is black.

Step 5: Click the Restore button in iTunes (don’t point it to any external firmware file, just click restore).

Let me know where the process stops. In addition, I recommend that you delete any software update files that may be located in this folder:

Documents and SettingsApplication DataApple ComputeriTunesiPhone Software Updates

Sorry if this is repetitive, just need to get an understanding of what’s going on. Can you post a screenshot of the error message?

By: joekiing

joekiing — Sat, 31 Dec 2011 05:48:38 +0000

@itsalltech

I have done that also & when I do that I get error code 1604

By: itsalltech

itsalltech — Sat, 31 Dec 2011 05:33:09 +0000

@joekiing Is it possible for you to not download an external firmware file? Can you just use the “Restore” button in iTunes, which will automatically download the correct firmware file?

By: joekiing

joekiing — Sat, 31 Dec 2011 05:31:10 +0000

@itsalltech

Ok, what u wrote made a whole lotta sense so I downloaded all iOS 4 for the 2nd generation & as I install each one by one on DFU mode I’m seeing the white screen & apple logo to which I didn’t see before when I used a earlier iOS BUT it doesn’t complete – it ends w/error code 6

By: itsalltech

itsalltech — Sat, 31 Dec 2011 04:24:40 +0000

@joekiing I think I know the issue – you won’t be able to restore to iOS 2.1 (like you’re trying to do using that firmware file).

Apple hasn’t been “signing,” or accepting, restore requests from iOS 2 since 2008, meaning you won’t be able to restore using that method.

The only thing you can do is restore to the latest iOS version that the iPod touch second-generation supports, which is iOS 4.2.1.

Let me know how it goes.

By: joekiing

joekiing — Sat, 31 Dec 2011 03:57:19 +0000

@itsalltech Its frustrating !!

Error code 1604 & error code 6 & when I put it into DFU error code 6 only. As of right now, I’m using windows & I’m doing all this on a bare laptop with nothing but the operating system [win xp] & no anti-virus running. I installed the last itunes ver 10.5.2.11 & it’s a 2nd generation itouch.

When I put it in DFU mode & try to reinstall that way – I downloaded firmware iPod2,1_2.1.1_5F138_Restore & I got it from http://www.felixbruns.de/iPod/firmware/ – should I go somewhere else to download the firmware ?

By: itsalltech

itsalltech — Sat, 31 Dec 2011 03:45:48 +0000

@joekiing Well don’t do that! I’m sure we’re going to figure something out.

Could you give me the exact error message(s) you’re seeing, what OS you’re seeing them on, what version of iTunes you’re running, and what version of iOS is on the iPod touch?

Thanks!

By: joekiing

joekiing — Sat, 31 Dec 2011 03:39:35 +0000

@itsalltech@joekiing

I appreciate the help BUT I give up – it still doesn’t complete the restore. I’ve done just about everything on here & the link posted. I also did it on a windows & mac book. All that’s left is for me to fling it against a wall

By: joekiing

joekiing — Wed, 28 Dec 2011 15:01:39 +0000

@itsalltech@joekiing

Will try this method out, I really do appreciate the time you taking to help. Will let you know the results of it later on tonite

By: itsalltech

itsalltech — Wed, 28 Dec 2011 04:02:06 +0000

@joekiing Try placing the device into Device Firmware Update mode and restoring as a new device (not from a backup).

Steps to place into Device Firmware Update mode: http://www.iclarified.com/entry/index.php?enid=1034

By: joekiing

joekiing — Wed, 28 Dec 2011 02:01:52 +0000

@itsalltech

I’m on Windows

By: itsalltech

itsalltech — Wed, 28 Dec 2011 02:00:33 +0000

@joekiing Just a quick question – are you on a Mac or Windows?

By: itsalltech

itsalltech — Wed, 28 Dec 2011 01:58:59 +0000

@joekiing Hi. I’m going to look into your issue and get a response out by the end of the night. Thanks.

By: joekiing

joekiing — Wed, 28 Dec 2011 01:55:26 +0000

I have an Itouch 2nd Gen, my son put in a pass code to which he couldn’t remember. I went to restore the Itouch using itunes but just when it’s about to finish, it stops & I get an error code [1604, 2009 & 6 (not @ the same time)]. I’ve done ur steps here & even went as takin’ it to a Apple store which they “couldn’t” fixed it but offered me 10 percent off on a new one or $100 for the same one – I can’t understand why they would even tell me this since everythin’ was fine until my son locked it out…Is there anything else u can recommend for me to try & see if I can get it restored ?

By: itsalltech

itsalltech — Thu, 08 Dec 2011 02:50:51 +0000

@LeggoHEAT Glad we got it resolved

If you ever have any more questions, please, just ask.

By: LeggoHEAT

LeggoHEAT — Wed, 07 Dec 2011 21:20:54 +0000

@itsalltech thank you it works now

By: itsalltech

itsalltech — Wed, 07 Dec 2011 20:57:50 +0000

@LeggoHEAT Take a look here: http://www.ifans.com/forums/showthread.php?t=138133

Also, try putting the device into DFU (device firmware update) mode.

By: LeggoHEAT

LeggoHEAT — Wed, 07 Dec 2011 03:44:15 +0000

@itsalltech

Now it says error 2005

By: LeggoHEAT

LeggoHEAT — Wed, 07 Dec 2011 02:58:33 +0000

@itsalltech ok thank you

By: itsalltech

itsalltech — Wed, 07 Dec 2011 02:58:09 +0000

@LeggoHEAT Try out this:

Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won’t recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the USB 30-pin dock-connector cable. If the issue persists on a known-good computer, the device may need service.

If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

Connect the device to iTunes, confirm that the device is in Recovery Mode. If it’s not in Recovery Mode,put it into Recovery Mode.Restore and wait for error 1604.When prompted, click OK.Close and re-open iTunes while iPhone remains connected.iPhone should now be recognized in Recovery Mode again.Try to restore again.

If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

By: LeggoHEAT

LeggoHEAT — Wed, 07 Dec 2011 02:56:49 +0000

@itsalltech Thank you it worked but now it says error 1604

By: itsalltech

itsalltech — Wed, 07 Dec 2011 02:06:10 +0000

@LeggoHEAT Are you seeing an error message? Please check this Apple Support Document for the specific error: http://support.apple.com/kb/TS3694

Let me know how it goes. We’re going to get this resolved.

By: LeggoHEAT

LeggoHEAT — Wed, 07 Dec 2011 02:01:32 +0000

@itsalltech It didnt work

By: itsalltech

itsalltech — Wed, 07 Dec 2011 01:03:40 +0000

@LeggoHEAT It certainly should.

By: LeggoHEAT

LeggoHEAT — Wed, 07 Dec 2011 01:02:09 +0000

@itsalltech Thank you and yould this work for an iPod 4G

By: itsalltech

itsalltech — Wed, 07 Dec 2011 00:28:59 +0000

@LeggoHEAT Please take a look at this forum thread: http://www.ipadforums.net/jailbreaking-hacking-tutorials-how-guides/28716-how-resolve-itunes-unknown-error-3194-a.html

Let me know if it resolves the issue.

By: LeggoHEAT

LeggoHEAT — Wed, 07 Dec 2011 00:24:44 +0000

i have the error 3194 what do i do because it didnt work

By: loseweight

loseweight — Mon, 17 Oct 2011 02:58:18 +0000

Usually when I encounter errors, I hate fixing it. You made a great information and solution here and I appreciate it very much, thanks!

By: itsalltech

itsalltech — Thu, 21 Jul 2011 15:49:29 +0000

@Himanshu Patel OK. Be sure to let me know how it goes.

My latest conversation: http://itsalltech.com/2011/07/21/att-reports-q2-2011-financial-results/

By: Himanshu Patel

Himanshu Patel — Thu, 21 Jul 2011 14:01:42 +0000

@itsalltech ok i’ll do one thing i’ll go to friends home and try thr !

By: itsalltech

itsalltech — Thu, 21 Jul 2011 13:31:00 +0000

@Himanshu Patel Only way to remove a jailbreak is to restore . Any chance you have another computer lying around to try the restore on that?

My latest conversation: http://itsalltech.com/2011/07/21/nokia-reports-q2-2011-results-clearly-disappointing-quarter/

By: Himanshu Patel

Himanshu Patel — Thu, 21 Jul 2011 13:15:52 +0000

@itsalltech windows…how to remove jailbreak?

By: itsalltech

itsalltech — Thu, 21 Jul 2011 13:06:22 +0000

@Himanshu Patel Try suggestions from here: http://www.iphoneheat.com/2010/02/fix-16xx-and-29-error-during-custom-firmware-restore/ . Are you Windows or Mac? Are you sure you’re “restoring,” not updating? Finally, have you tried resetting everything back to the way it was (no jailbreak, nothing, just clean) and restoring?

My latest conversation: http://itsalltech.com/2011/07/20/samsung-launches-new-galaxy-tab/tab10/

By: Himanshu Patel

Himanshu Patel — Thu, 21 Jul 2011 13:00:41 +0000

@itsalltech actually i’m trying it in dfu mode…let me describe my procedure.

first i start tinyumbrella,thr i start TSS to stop error 3194…thn i start iREB to stop error 1602 error…while using iREB i don’t get white or red screen…and thn i use itunes to restore finaly i get error 1601…i get reply from itues that preparing iphone for restore thn i get white screen and get hang and after nearly 2-3 min. i get error 1601.

plz help !

By: itsalltech

itsalltech — Thu, 21 Jul 2011 12:54:19 +0000

@Himanshu Patel Could I get any more information on the issue? Are you seeing any errors, warnings,etc? Are you trying to restore in DFU mode?

My latest conversation: http://itsalltech.com/2011/07/20/samsung-launches-new-galaxy-tab/tab10/

By: Himanshu Patel

Himanshu Patel — Thu, 21 Jul 2011 07:41:14 +0000

@itsalltech its not working either…is thr another trick or method…plz !i’m not able to restore. i have iphone 4 4.2.1 !

By: itsalltech

itsalltech — Thu, 21 Jul 2011 07:39:48 +0000

@uvrocksu Please see this Apple support document: http://support.apple.com/kb/ta38633

My latest conversation: http://itsalltech.com/2011/07/21/google-labs-to-be-shut-down-to-focus-on-other-products/

By: Himanshu Patel

Himanshu Patel — Thu, 21 Jul 2011 07:34:42 +0000

getting error 1601? whats the solution plz !