I wanted to share my experiences with Verizon Wireless Customer Service. Just to let everyone know, this problem of mine has been going on since November of 2009 when I had my Blackberry Storm. Please note, I have had 3 phones since this.

I live in Shreveport, LA, and ever since November of 2009, as I said up above, I have had extremely poor coverage. I have been unable to place a clear call, if it is clear, it gets dropped, and I could not open up a website. Every time I would call Verizon, they would tell me I had great coverage where I lived, and I was having no problems.

Now, I am in Kansas City, Kansas for a visit, it is a pretty large city, and you would expect to get good coverage… Nope. So I decided to call Verizon again to report it, because now I couldn’t place a clear call or if it was clear, it would be dropped, I couldn’t open a website, and now it took me an hour to download three apps. Once again, they told me I get great coverage where I am at, and am having no problems. That is the third or fourth time I have been called a liar from their Customer Service team.

Now, I got tired of messing with Customer Service, so I emailed Lowell McAdam, the Verizon Wireless CEO on June 3rd or 4th. This morning, June 7th I received a call from one of the Executives in New Jersey, and he preceded to tell me I wasn’t having problems with my phone. He said I could take my phone to the store, and get it replace. Yeah, I could do that, but why? I’ve had 3 phones since the start of this, and they all didn’t work. What makes him think the next one is going to work.

The moral of this is, if your looking to switch carriers, Verizon probably isn’t right for you! For America’s most reliable 3G network, I sure haven’t seen it.