We recently unboxed the HTC Droid Incredible for Verizon Wireless. Within 24 hours, we already had a minor issue with the device. When the phone is set on the Vibrate sound profile, when receiving a text message, the phone will not vibrate to notify you. However, when receiving a call, the phone will vibrate. We spent about an hour on Verizon Tech Support, checking many different options, but nothing worked. Very Important Note: Following the steps below will erase all data on the HTC Droid Incredible, including contacts, emails, applications, settings and pictures. You should always have a backup if something goes wrong!

Here's a way to fix the issue:

Step 1: Turn the power off by holding down the power button and pressing "Power off"

Step 2: Hold the Volume button down

Step 3: Hold the Power button until the display turns on

Step 4: You should see a screen that displays the following options: Fastbook, Recovery, Clear Storage, and Simlock

Step 5: Select Clear Storage by pressing the Volume down button

Step 6: Press and release the Power button to select the option

Step 7: Confirm that you would like to completely erase the data on the phone by clicking the Volume up button for YES and Volume down button for NO

You should notice that the device will restart by itself with a fresh copy of Android OS on it. The issue should now be resolved. Please note that hard resetting the device may also fix other miscellaneous problems.